A user will be justified to ask for a refund if the following situations are prominent in the case matter;
Tour writers, customer support and other staff are trained under one slogan and that is “Customer comes first and Customer’s benefits are our priority”. This is the core concept why we allow refund guarantee. Upon your demand for a reimbursement or refund we shall engage our expert quality assurance officers to determine the problem caused and analyze it to ensure if a refund request is valid and should be served.
The process will involve a careful analysis of the entire case matter and your testimony as well.